learning that inspires

Designing and facilitating learning solutions that spark curiosity and drive self-awareness.

NICE TO MEET YOU.

I’M CLAIRE.

A LEARNING CONSULTANT WITH A PASSION FOR PEOPLE & performance.

I design and facilitate learning solutions that stick, that spark curiosity and drive self-awareness, creating meaningful experiences that engage people.

By incorporating interactive activities, real-world examples, and opportunities for reflection and discussion, I help people gain new knowledge that is retained long after the learning experience is over.

Over 20 years of L&D experience has taught me that the best learning happens when people are out of their comfort zone and enjoying themselves… so everything I design is stretching, real and fun!

Let's work together to create learning solutions that truly make an impact...

Services

I can help with designing and facilitating a variety of learning solutions depending on your specific business need. Here are just a few examples…

leadership development

It starts at the top. Engaging leaders through quality, focused leadership development can drive results and change culture.

Depending on the need, I can design extended development programmes (including a series of off-the-job workshops, 121 coaching, mentoring and back to work challenges to apply learning) or one-off workshops that give space for leaders to connect and explore how they can sharpen their leadership skills for a changing world.

Insightful, stretching learning to take leadership to the next level. Topics often included:

  • Leading in a changing world - exploring the world today, what’s changing and what that means for leadership

  • Change leadership - understanding my own response to change and how to lead people through big change in a way that inspires

  • Getting the best from my team - how to be an effective coach, motivating people effectively, and identifying support needs

  • Giving effective feedback - how to deliver feedback in a real, honest and effective way with kindness and empathy

team building

Getting the team together helps to build relationships and trust.

Team building events that make a difference. Spending time out of the busy day-to-day exploring and discussing what makes a high performing team, reflecting where the team is now and agreeing practical ways of working for the future.

Building deeper relationships and leaving feeling more connected, with higher levels of trust. Topics often included:

  • Psychological safety - what it is and how to be safe here

  • Building trust - getting to know each other on a deeper level

  • Defining our north star - defining the purpose of the team, bigger picture strategy and how that translates into goals

  • High performance - what does success look like?

  • How we work - what is working and where is there room to improve how we interact, communicate and collaborate?

service improvement

Getting service right is no easy feat - delighting customers has never been more challenging.

Tapping into your customer’s insights and feedback, designing a service programme to take your service to the next level.

With a background in and passion for hospitality, I know what it takes to inspire people to deliver service excellence.

Exciting, high energy service programmes that turn the dial.

Depending on the need I can design a workshop or bigger programme to cover things like:

  • Understanding customer needs and expectations (creating typical customer personas)

  • Trends shaping customer needs today

  • Service excellence - what does excellence look like?

  • Customer journey mapping

  • Personalisation vs standardization

  • Using tech to enhance the customer experience

  • Measurement tools

  • Continuous improvement techniques

  • Service recovery strategies

  • Leading in a service environment

Lego Serious Play®

Lego Serious Play®

There are many ways to bring learning to life, engage people and make it really stick.

I am trained in the Lego Serious Play® methodology and have used it to bring to life workshops and teambuilds to help groups explore different topics in a fun and insightful way.

It is a great way to level the room, get the team sharing on a deeper level and listening to each other differently.

Get in touch to find out how this methodology could add that extra dimension to your next team event!

  • amazing places

  • Getting involved

  • interactive activities

  • Outdoors teambuilding

  • Corporate Events

  • Company Retreats

  • Using Lego Serious Play®

  • something different

Discover MY SIMPLE APPROACH

My consultative approach to learning design is simple and delivers excellent learning that makes a real difference. Nothing is off-the-shelf. Each learning solution is designed to meet a specific client brief, following a 3-step process to ensure it hits the mark.

GETTING TO KNOW YOU

STEP 1

Getting under the skin of your business to discover the strengths and pain points people are experiencing.

What works, why, and how. Identifying the gaps. Understanding the culture.

I do this through holding stakeholder interviews, focus groups and surveys, as well as using any existing organisational data to help paint a picture of the current reality.

DESIGNING LEARNING THAT HITS THE MARK

STEP 2

Developing brilliant solutions. With a crystal clear understanding of the business, I design innovative learning solutions that are stretching, fun and people-focused.

From big in-person company-wide learning events, to smaller team workshops, to virtual development programmes, the solution hits the mark.

Brilliant learning brought to life by amazing creative design.

FACILITATING WITH FLAIR 

STEP 3

Delivering the solution using 20 years of facilitation experience and a high energy, positive style.

Getting people engaged early on with insightful and credible learning, then skillfully taking them on a journey of self-discovery having met the objectives.

I love this part, where the learning comes to life for people.

What People Are Saying

“Prior to this event, I think I was feeling more disconnected from the team than I realized. Now, I feel more connected to the team and we have actions to ensure we remain that way”

— Global pharmaceutical company team member

“Claire has great energy and was able to use her natural style to engage the group throughout the program. She oozes passion and care for what she does.”

— hrd, global hospitality company

“Creating space to rethink and reshape our collective ideas is a necessary part of being a leader. Once per year is not enough.”

— senior leader, product management team

“Claire was great at understanding the areas we needed to work on as a team and designed a workshop that gave us the space to explore them perfectly.”

— senior leader, global logistics company

“I was surprised at how effective Lego Serious Play® was as a tool in this setting. I wasn’t sure at the beginning but I found it engaging, and it allowed us to explore our creative side to have deeper conversations.”

— senior leader, operations

Let's Connect!

Excited about collaborating? Let’s talk. Fill in the form and I will get back to you.